Privacy Policy

Updated 28 January 2026

TRVPAY Application is developed by TRVPAY, a company incorporated under the Companies Act, 1956. This Privacy Policy explains how TRVPAY and its affiliates collect, store, use and process your personal information when you use the TRVPAY website, application or any other platform or service we provide.

By downloading or using TRVPAY, visiting our website, providing your information or availing our products or services, you agree to this Privacy Policy and to the applicable service terms and conditions. If you do not agree, please do not use or access our platform.

Information We Collect

We may collect personal and sensitive personal information such as name, contact details, address, date of birth, KYC documents (including PAN, Aadhaar, voter ID, driving licence), photographs, transaction details, device information, location information and other data required to provide and improve our services, comply with law and complete KYC/verification processes.

Use of Information

We use your information to create and manage your account, perform identity and KYC verification, process transactions and payments, provide customer support, comply with legal and regulatory obligations, prevent fraud and misuse, improve our products and services, and send you service-related and, where permitted, marketing communications.

Sharing and Disclosure

Your information may be shared with our service providers, business partners, regulated entities, payment gateways, banks, KYC service providers and government or regulatory authorities as required to provide services, meet legal obligations, prevent fraud and for other legitimate purposes as permitted by law. We require such third parties to protect your information appropriately, but their handling of your data is also governed by their own policies.

Cookies and Similar Technologies

We may use cookies or similar technologies to analyse site usage, enable certain features, enhance security, remember your preferences, and improve your experience. You can disable cookies in your browser settings, but some features of the platform may not function properly.

Security and Retention

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including encryption and access controls. We retain your information for as long as necessary for the purposes described in this Policy or as required by applicable law.

Your Choices

You may access, review or request correction of certain personal information, opt out of non-essential marketing communications, or request deletion of your account subject to applicable law and our retention obligations. Some services may not be available if you withdraw certain consents or request deletion of mandatory data.

Children

Our services are intended only for persons who can form a legally binding contract under Indian law. We do not knowingly collect personal information from children under 18 years of age.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your information, please contact our Privacy Officer via our website https://trvpay.com .